General Business Terms

1. Contract Agreement / Booking

You will receive a written confirmation of CanaryCompany by email that your rental property for the requested period is still available. This pre-reservation is valid for a maximum of 3 days. Within these 3 days, the pre-reservation must be confirmed or cancelled by you. Cancelling a pre-reservation is not linked to any costs.

If you confirm the booking CanaryCompany will send you a contract / booking confirmation.

After sending the contract / booking confirmation a deposit (non-refundable) of 10 % – 50 % of the total price has to be paid. The percentage depends on the policies of the different holiday homes.

With payment of the deposit you accept these general business terms and the contract / booking confirmation becomes legally binding.

According to the business terms of the owner/manager of the property the remaining sum is to be paid on arrival or to be transferred 4 weeks before. If no payment has been made the reservation can be annulled by CanaryCompany and a fee can be charged according to the cancellation terms. 100 % of the price must be transferred for last minute bookings (arrival within the next 4 weeks after booking confirmation).


The booking holds only for the number of persons mentioned in the contract. If the property will be occupied by extra persons or person not listed in the contract an additional fee will be charged.
CanaryCompany reserves the right to cancel the booking, should the deposit not be paid within the specified time frame.

2. Commitment

CanaryCompany commitment is limited to the presentation and acting as an agent. In accordance to our experience the objects on offer are carefully chosen by us, catalogued and described. Plans are drawn up and photographs of the objects are taken by us. CanaryCompany acts merely as an agent between the guests and the owner or manager of the offered property.

3. Liability and Complaints

The obligation of CanaryCompany is limited to the responsibility of a conscientious selection and description of the objects on offer subject to own knowledge and the information given by the owner or manager of the properties. Any later changes unknown to us or misinformation is subsequently the responsibility of the owner or manager.

4. Dutiful Involvement

The responsibility of the tenant is to report any faults or defects, either of house or furnishings, to the owner or manager immediately or within 24 hours so that they can be repaired / replaced quickly. Subsequent complaints will not be considered! The tenant has the duty to treat house and furnishings with care. Any damage to the property or furnishings caused by the tenant is to be reported to the owner or manager. The cost for repair or replacement is to be paid fully by the tenant. In many areas of the Canary Islands, as well as by the sea in general, there may be “animal inhabitants” in rented accommodation who, if they come from Central Europe, are often unfamiliar or need getting used to. We cannot acknowledge a deficiency if a sudden infestation occurs. This applies to spiders, ants, geckos, flies, cockroaches (especially directly at the sea) and to the wireworms (Bichos Negros) known only to us on La Palma and El Hierro.

5. Cancellation

If the tenant withdraws the contract a cancellation fee will be charged.  Up to 60 days before tenancy: 20 % of the final payment, 59 up to 30 days before tenancy: 40% of the final payment, 29 up to 8 days before tenancy: 80% of the final payment. For cancellations 7 days before arrival or if the tenant does not show up, 100 % of the final payment will be charged! The deposit is not refundable. A cancellation must be done in writing and the date of its delivery will be decisive. We recommend taking out an insurance covering these eventualities! The tenant can withdraw from the contract on providing a substitute taking over the contract under the same conditions. A change of property or the duration of the stay can only be changed by cancellation subject to the above conditions. Last minute or special offer renting contracts cannot be cancelled o changed. For each amendment, cancellation or change in the contract, a processing fee of 50,00 € is charged.

6. Place of Fulfilling Contract and Court of Jurisdiction 

Claims for compensation are to be directed to the appropriate owner or manager of the property.  The place where the contract has been fulfilled and the court of jurisdiction is the place of residence of the owner or manager of the property.